Important travel information

DOWNPAYMENT

We kindly ask for your credit card information, whereby the respective amount is merely blocked. When booking package deals four weeks prior to your stay, a pre-payment amount of 20% will be charged to secure your reservation.

CANCELLATION POLICY

In the event of premature departure and/or late arrival we charge 100% of the room price. Up to 90 days prior to arrival, we charge 80% of the resulting costs, if the room can be not rented out otherwise. Cancellations are only valid when made in writing.


ON-SITE PAYMENT

We happily accept payment in cash as well as with credit or EC cards.

DOGS

In selected rooms and suites: € 19.00 per animal and night of including bowls filled with water and dog food upon arrival, dog blanket and excrement bag. Our hotel is right at the access of a beautiful trail network for walking dogs. We kindly ask for your understanding that dogs are not allowed in our restaurants and parlours. In our Jagdstube parlour dogs are, however, welcome. Access to our BergBlick SPA is not permitted for dogs.